Shipping & Delivery Policy

At Speed4Trading Store we ship Hikvision security equipment across Egypt. This page explains where we deliver, how long it takes, what it costs, and what to do if something goes wrong.

Where we ship

We deliver to all governorates in Egypt, including Cairo, Giza, Alexandria, the Delta, Upper Egypt, the Canal cities and the North Coast. If your area does not appear at checkout, contact us on 16454 and we will arrange delivery for you.

Processing time

Orders are prepared and handed to the courier within 1–2 business days of order confirmation. Business days are Sunday to Thursday, excluding official holidays. Large projects, bundles and made-to-order configurations may take longer — we will call you to confirm.

Delivery time

  • Cairo & Giza: 1–2 business days after dispatch
  • Alexandria, Delta & Canal cities: 2–3 business days after dispatch
  • Upper Egypt & remote areas: 3–5 business days after dispatch

Total time from order to your door is typically 2–5 business days.

Shipping cost

Shipping is calculated at checkout based on your governorate and the weight of the order. Bulky items such as NVR racks, interactive displays and barrier gates may carry an additional handling charge, which is always shown before you confirm the order — there are no hidden fees.

Payment on delivery

Cash on Delivery is available across Egypt. Please have the exact amount ready; the courier may not carry change for large orders. Bank transfer and instant wallet payment are also accepted — contact us to arrange.

Tracking your order

Once your order is dispatched you receive a confirmation by email or SMS with the courier details. Our team also calls before delivery to confirm the address and a convenient time. If you have not heard from us within 2 business days of ordering, call 16454.

Installation orders

If your order includes installation, delivery and installation are scheduled together with our technical team. Timing depends on the site, the number of devices and cabling requirements. A technician will contact you to agree the appointment.

Delayed or lost shipments

  • Delayed: allow the full delivery window above, then contact us and we will chase the courier on your behalf.
  • Lost in transit: we open a case with the courier and, once confirmed, send a replacement or issue a full refund — your choice.

Damaged or incorrect items

Inspect your order on arrival. If an item is damaged, incomplete or not what you ordered, take a photo of the product and the packaging and contact us within 48 hours of delivery. We will arrange a free replacement or a full refund, and we cover the return shipping.

Failed delivery attempts

Couriers make up to two delivery attempts. If nobody is available at the address both times, the order returns to us and we will contact you to reschedule. Repeated failed attempts on Cash on Delivery orders may incur the courier’s return charge.

Returns

You may return an unused product in its original packaging within 14 days of delivery. Full details are on our Refund & Return Policy page.

Contact us

Hotline: 16454
Or use our contact page and we will reply within one business day.

Last updated: August 2026